In honor of the ever-amazing Southwest Airlines’s new branding launch (which if you haven’t checked it out yet, you totally should) I thought I might share a special memory from my absolute favorite Southwest flights – our honeymoon! I’ve flown with Southwest for many years now and always enjoyed their AMAZING customer service, but I think they went above and beyond this time.
Author’s note: I may or may not ever finish a honeymoon write up. I both do/don’t apologize.
Getting to our flight the day of the wedding was terrifying. We went straight from our reception to the airport, save for a quick stop at The Remedy Diner for photos on their awesome butterfly wall which almost made us miss our flight!
As we arrived to our gate we realized that not only had we forgotten our passports (which has to be overnighted to us at our hotel since we were going on a cruise) but we had also forgotten to do the 24 hour check-in that I am always so on top of. Of course, we were heading to MCO and Disney so this flight was packed! Andrew was able to finagle us seats together though – one issue solved.
You might say I was a little dressed up for the flight. I was still wearing my reception dress, full makeup and hair, and apparently one of our flight attendants loved it so much she commented to me about it as we were boarding. I don’t generally like a lot of public attention so I quietly told her we had gotten married just a few hours earlier and were on our way to our honeymoon. She was SO excited and took down our names and when we’d gotten married.
While it was wonderful to have people I’ve always been envious of (I <3 Flight Crews, seriously get me the t-shirt) be excited that we had gotten married that morning, I definitely didn’t expect what happened at the end of our flight. As we were landing they made the usual -hilarious- “Welcome to Orlando” speech and then added that we had just gotten married that morning and everyone around us started clapping! I’m someone that can hardly handle the “Happy Birthday” song at a restaurant so I started turning red. Like, as red as my lipstick. Thank goodness it was dark!
As we began to disembark, the original flight attendant who had remarked on my hair/dress asked us to wait until everyone else had left the plane. She was so sweet and fun to talk to so it really was no trouble to sit a spell and chat. Next thing we knew though, there was an MCO crew member that presented us with the same bottle of champagne you see in the opening image! I could hardly believe what was happening. Turns out that mid-flight they had called the ground crew and asked them to have a bottle of champagne ready for when we landed! I’ve always loved flying, planes, and especially Southwest, so for this to happen on what was a somewhat hard day was absolutely out of this world.
The whole experience was something that I still pinch myself over and am so appreciative of.Southwest’s rebrand really seems to be driving home the fact that they care as much about their passengers as they do about their employees. Their coloring has been freshened and strengthened, two words that I really think applies to this rebranding. And as much as I will miss their old heart logo, I love the simplicity of their new “heart”. It’s instances like this that really show you when your company has heart, your employees feel it and pass it on. Certainly, it’s an amazing outlook to have and one that all companies should really -don’t groan, please!- take to heart. Have you ever had an amazing experience with Southwest or another company?
Wishing you many bottles poppin’,